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How to improve your communication

Poor communication is something that drives me nuts. But what can we do about it?

A few years ago I attended a two-week executive course at Wharton Business School in the States. On the first evening, all 40 delegates gathered together and the professor leading the course asked us to form a circle. We were told to look around and then introduce ourselves to the person we were least likely to talk to over the next two weeks because, based upon appearances alone, we’d already assessed who we had least in common with.

We formed groups of two and ran through the same exercise again until eventually we had four teams of ten very diverse people. We then spent the next two weeks working together, solving a series of issues and learning more about each other than we could ever imagine, including some very honest discussions about we worked together.

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